LS - Shift Supervisor Line Service (MDW)

Job Locations US-IL-Chicago
Posted Date 3 months ago(11/30/2017 12:23 PM)
Job ID
# of Openings
Customer Service/Support
USD $0.00/Hr.
USD $0.00/Hr.


Did you ever want to work in aviation but didn’t know how to break into the industry?  Do you like working in a fast-paced environment, often outdoors, around some of the most incredible professionals in the industry?  Did you ever wish that you could work for a company where you could grow your career?  If so, Atlantic Aviation just may be the employer for you!


Headquartered in Plano, Texas, Atlantic Aviation operates the country's largest premier network of fixed base operations (FBO). With over 65 FBOs in 30 states, Atlantic provides a wide range of aircraft ground handling services including fueling and line services, ground transportation, catering, hangar, and ramp space. Our dynamic growth and outstanding customer service continue to set us apart in the aviation industry.  Customer satisfaction remains at the forefront at every location.  All our associates receive extensive professional training, so customers can be assured of the same high level of service, no matter which Atlantic facility they choose.



We are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as Line Service Shift Supervisor at our facility located in Chicago, IL (MDW).   The Line Service Supervisor's primary function is to anticipate the needs of the customer and assign tasks to subordinate personnel that meet and exceed the customer's expectations in a safe and efficient manner within the time-frame of the assigned shift.  Line Supervisor's will establish and maintain a positive working relationship with all customers, while promoting a harmonious workign environment.  General duties include (but are not limited to):


Maintain site practices and procedures that contribute to a safe, profitable, positive, and enjoyable work
 Train, evaluate, and develop new hire employees in accordance with established procedures.
 For facilities without a Line Service Manager (dependant upon base structure), will enforce company
policy and procedures. Administer disciplinary action as directed by the Operations Manager and General
 Organize periodic shift meetings and facilitate communication between shift personnel and Management.
 Design and facilitate appropriate daily communication with CSRs to ensure service accuracy and
 Enforce good housekeeping practices and uniform standards to employees.
 Initiate emergency and incident response procedures as required.
 Ensure proper staffing and delegate work assignments for all Line Service Technicians on the assigned
 Provide employees assigned to the shift honest communication regarding performance expectations
including areas of personal strength and needed development.
 Monitor and update daily aircraft arrivals and departure requirements. Ensure timely service that exceeds
customer expectations.
 Interface with customers to ensure all servicing requirements are met and that customers are satisfied
with our service.
 Resolve customer service issues and communicate issues to the appropriate staff.
 Inspect entire facility for cleanliness and proper equipment operation. Report all facility discrepancies to
the Line Manager or Operations Supervisor.
 Monitor and maintain proper fuel inventory at the storage facility.
 Perform and adhere to all recognized quality control standards including ATA 103 and NFPA 407.
 Keep fueling equipment and courtesy cars in presentable condition.
 Daily quality assurance and accuracy of paperwork and auditing of fuel paperwork.
 Any additional duties that may be specific or unique to your location assigned by Management



We are proud to be an EEO/Females/Minorities/Veterans/Disabled employer

We maintain a drug-free workplace and perform pre-employment substance testing

Qualified applications with criminal history will be considered for employment



Experience with aviation ground handling services is required. Atlantic Aviation has a thorough training program to ensure that all of our employees meet and exceed the highest levels of safety and customer service. Prospective applicants simply need a strong sense of safety and customer service to apply. This position does require you to work in all weather conditions, and flexibility with your schedule is a must as we operate 24 hours a day. As a minimum requirement, each applicant posses the following:

  • High school graduation.
  • One (1) year of line service experience.
  • Valid state driver’s license and meet the company’s insurability requirements.
  • At least 18 years of age.
  • NATA Certification.
  • Good communication skills, both written and oral.
  • Consistently demonstrated good organizational and leadership skills.
  • Ability to comprehend and perform basic math calculations with minimal errors.
  • Basic proficiency in Microsoft Office applications including Word, Excel and Outlook.
  • Excellent customer relations skills required.
  • Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call.

Atlantic Aviation offers competitive pay and a very comprehensive benefits package including medical, dental, vision, flexible spending accounts and 401k with matching! Atlantic Aviation also provides employees with company paid benefits including life insurance, health and wellness programs, short and long term disability.

Atlantic Aviation…take off into your future!


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